Hotel guest satisfaction at your property is an essential tool for obtaining detailed insights into guests. You must deliver a memorable experience for your guests through unique amenities, personal touches, and excellent customer service. So here are ways to Improve Hotel Guest satisfaction.
Improve Hotel Guest Satisfaction
Establish a connection with guests with a follow-up email. This will allow you to set the tone for a guest’s stay and help you gather valuable information about them.
Provide simple but thoughtful services such as extra pillows or dinner reservations. This is a great way to show your commitment to customer service and even reinforce your brand reputation.
Offer freebies and complimentary services
It is also important to be willing to provide your guests with a few services for free. For instance, offering free Wi-Fi or a free shuttle to the airport or local attractions.
Implement in-room technology
Also, you should provide all necessary technological appliances they may need in your hotel rooms. These could be television sets, tablets, video games, maps, books, telephone, charging stations and outlets, WIFI among others to make their stay convenient and memorable.
Reward regular guests
Building customer loyalty is important to any hotel’s success. That is why it is important to recognize your regular customers and reward them. Make them feel you appreciate them. Never get too familiar with your old customers thinking you have already won their trust. You could offer them a discount based on how often they visit or patronize your facility.
Finally, customer experience matters more now than ever before. Technology is now a key component in delivering a customer service strategy that works. Therefore always create an inclusive and accessible experience for all.
You are all welcome to 2022 and we at Dstar Marketing Agency wish you a HAPPY NEW YEAR. We are ever-ready to work with you to boost your business.
Abigail Bodo| Dstar Marketing Agency