It is always an awkward scenario watching an attendant exchange words with a customer over something petty. You should bear in mind that you have a lot of competitors. If they are not satisfied with how you treat them, they will go away.
How you treat your customer is important because you don’t know what’s going through their mind as they speak to you, be nice and earnest when you respond, no matter how they ask a question they need an answer to.
No matter how ridiculous a question may sound to you; it’s important to the customer. If they feel like they’re being laughed at, or spoken down to, they will not purchase anything.
When it comes to how you treat your customers, make it a habit of always taking every client’s request seriously. This will help avoid putting yourself and your brand in an uncomfortable position of being rude to them. It is difficult but try to put your personal problems aside and wear a smile, it is a part of business growth.
Be friendly and approachable but maintain discipline, being nice to customers or clients should not warrant taking them for granted.
I have had experiences with employees who were overly friendly and ends up breaking boundaries with customers.
It doesn’t matter if the customer is your friend or relative, you should accord them respect and treat them like you would handle a new client. When something goes wrong, apologize. Any understanding person will take your apology if they are genuine.
Difficult as it is sometimes, it is important to stay calm. Your calm approach to problems will help your customer stay calm too. They will feel like you are in control of the situation and that you can help solve their problem.
How you treat your customers is important because positive reputation leads to higher growth. Reputation goes a long way in a business. It attracts customers, investors, partnerships, and employees. When seeking to improve reputation, start with excellent customer service.
Abigail Bodo| Dstar Marketing Agency